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This book is an implementation manual for lean tools and principles
in a healthcare environment. Lean is a growth strategy, a survival
strategy, and an improvement strategy. The goal of lean is, first
and foremost, to provide value to the patient/customer, and in so
doing eliminate the delays, overcrowding, and frustration
associated with the existing care delivery system. Lean creates a
better working environment where what is supposed to happen does
happen. On time, every time. It allows clinicians to spend more of
their time caring for patients and improves the quality of care
these patients receive. A lean organization values its employees
and encourages their involvement in organizational initiatives
which, in turn, sustains hospital-wide quality improvements. The
opportunities for lean in healthcare are limitless. This is not a
book to be read and forgotten, nor is it meant to sit on a book
shelf as another addition to an impressive but underutilized
collection of how-to books. As the name implies, it is a guide; a
companion to be referenced again and again as the organization
moves forward with its lean transformation.
One subject that is receiving a lot of attention is organizational
change. Whether it is reinventing government, reengineering
corporations, or reforming churches, all kinds of organizations are
attempting major transformations. Th e pace of organizational
change projects is perhaps only overshadowed by the number of books
on the subject of organizational change. One only has to scan the
business section of any local bookstore to see that there are
numerous titles on the subject of organizational change. While each
book may be interesting, the books often do not build on each other
and sometimes develop contradictory ideas and concepts. Th is book
will walk you through the fi ve ingredients of transformation.
Vision: Where are you going? Leadership: How are you leading the
eff ort, and do you have the skills? Technical Plan: How will you
close the gap between the vision and your current situation? Social
Plan: How will you enroll others that might be supportive or not
supportive of your plan? Burning Platform: Why should you do
anything? At the end of reading this book, you will understand why
change eff orts fail, what ingredients are needed to ensure
success, and what skills are needed at the organizational, group,
and individual levels to maximize improvement eff orts.
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